Refund policy
Email your request to info@akjskin.com.au. Please include your Order Number, item/items you would like to return and the reason for the return. Following your return being made, we will require tracking details to be provided in order to proceed. Please note that if you do experience any issues with your order, you must get in touch with our Customer Care Team within 14 days of delivery and include images of your order. Only items purchased on the AKJ SKIN website can be returned to akjskin.com.au.
ii. What is the Refunds process?
Once we have received your parcel we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Please allow 10-14 working days for your return to be processed and for our customer care team to contact you. All refunds will be processed back on to the card originally used for purchase. Unfortunately, products bought online must be returned by post and cannot be returned to any retail outlet or store. We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged, or not as described on arrival. We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.
Items must be unused and in original, unopened, undamaged and resalable condition. Our goods also come with all statutory guarantees. Please tell us if you’re unhappy with your purchase, we’ll always try to help you where we can.
iv. Promotions & Gifts with Purchase
Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If your order contained a free promotional gift, the gift must be included with the return of any related items.
v. What if my item was damaged, incorrect, or faulty?
Please contact our customer care team at info@akjskin.com.au in the unlikely event that you receive a damaged, faulty or incorrect product. We will be happy to assist in arranging your return or exchange.